Privacy Policy

This Privacy Policy explains how Acme Corp Limited ("we," "us," or "our") collects, uses, and shares your information in connection with Snappy Loop and our website (the "Service"). By using the Service, you agree to the practices described here. We may update this policy from time to time; the effective date is set out below.

We collect: (1) Telegram identifiers (e.g. user ID, username) when you use the Snappy Loop bot; (2) messages and answers you submit in the bot for providing and improving the learning experience; (3) usage analytics on our website (e.g. pages visited, general traffic data) where applicable; (4) payment-related data necessary for billing, which is processed by Stripe—we do not store your full card details; Stripe's processing is subject to their privacy policy. We may also receive limited information from Telegram in accordance with Telegram's terms and privacy policy.

We use the data to: provide and operate the Service; personalize your learning experience; process subscriptions and payments; prevent fraud and abuse; provide support; analyze and improve our product and website; and comply with legal obligations.

We share data with: (1) Stripe for payment processing; (2) hosting and infrastructure providers necessary to run the Service; (3) analytics tools used on our website (e.g. to understand usage). We do not sell your personal data. We may disclose data if required by law or to protect our rights and safety.

We retain your data for as long as your account is active and as needed to provide the Service, resolve disputes, and comply with law. We implement appropriate technical and organizational measures to protect your data; no system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights or ask questions, contact us at privacy@snappyloop.work. We will respond within a reasonable time. You may also have the right to lodge a complaint with a supervisory authority.

Our website may use cookies and similar technologies for essential operation, analytics, and improving your experience. You can adjust your browser settings to limit or block cookies; some features may not work if you disable them.

For privacy-related questions or requests, contact us at privacy@snappyloop.work. Data controller: Acme Corp Limited, Registered address: 17/F, Example Tower, 88 Queens Road Central, Central, Hong Kong.